Your privacy is a high priority for Piedmont Payment Services, LLC. Our pledge to protect your privacy is reflected in our Privacy Policy. We value our relationship with you and are committed to protecting the confidentiality of private/nonpublic personal information (P/NPI). This policy explains why we collect P/NPI, what we do with P/NPI and how we protect your P/NPI.
Collecting data
We collect P/NPI about you to provide you with products and services. This may include your name, address, telephone number(s), e-mail address(s), financial account information, and information used to identify you. We may receive P/NPI from your applications and forms, billers, medical providers, insurers, employers, support organizations, and service providers.
Sharing data
We share the types of P/NPI described above primarily with people who perform business and professional services for you and/or us, such as helping us detect fraud, resolve processing disputes, or payment issues. We may share P/NPI with your billers, medical providers, insurers, agents, employers, insurance support organizations, and service providers as needed to perform our collection and remittance services for you. The organization may retain the P/NPI and disclose it to others for whom it performs services. In certain cases, we may share P/NPI with for reporting and auditing purposes. We may share P/NPI with parties for research and study purposes. We may share P/NPI when otherwise required or permitted by law, such as sharing with governmental or other legal authorities. When legally required, we will ask your permission before sharing P/NPI about you. We do not sell your P/NPI to catalog companies. The law allows us to share P/NPI as described above (except health information) with affiliates to market products and services. The law does not allow you to restrict these disclosures. We may also share with companies that help us market our products and services, such as vendors that provide mailing services to us. We may share with others to jointly market products and services. When required by law, we ask your permission before we share P/NPI for marketing purposes. When other companies help us conduct business, we expect them to follow applicable privacy laws. We do not authorize others to use or share P/NPI except when necessary to conduct the work they are performing for us or to meet regulatory or other governmental requirements. The P/NPI might not be directly related to our transaction or experience with you. Consistent with the Fair Credit Reporting Act, we ask your permission before sharing P/NPI that is not directly related to our transaction or experience with you.
Safeguarding data
We have physical, electronic and procedural safeguards that protect the confidentiality and security of P/NPI. Only employees who need to know the P/NPI to provide products or services to you will have access.
Access
You may request access to certain P/NPI we collect to provide you with products and services. You must make your request in writing and send it to the mailing or e-mail address below. The letter should include your full name, address, e-mail address, and telephone number. Upon your request, we will send copies of the P/NPI to you. We may charge a reasonable fee to cover our copying costs. This section applies to P/NPI we collect to provide you product and services. It does not apply to P/NPI we collect in anticipation of a civil or criminal proceeding.
Correcting data errors
If you believe P/NPI we have about you is incorrect, please contact us. Your correspondence should include your full name, address, e-mail address, and telephone number. Your correspondence should also explain why you believe the P/NPI is inaccurate. If we agree with you, we will correct the P/NPI and notify you of the correction. If we disagree with you, or are unable to make the correction, we will inform you of this decision and its reason. If we are unwilling or unable to make the correction, you may submit a statement to us which should include the reason(s) why you disagree with our decision not to correct the P/NPI. We will file your statement with the disputed P/NPI and we will include your statement any time we disclose the disputed P/NPI.
Contacting Us
For additional information about Piedmont’s commitment to privacy, please visit piedmontpays.com, e-mail us at support@piedmontpays.com, or write to:
Privacy Officer
Piedmont Payment Services LLC
P.O Box 940
Fortson, Georgia 31808
We reserve the right to modify this policy without notification to you; however, we will provide you with a new policy if we make material changes to our privacy practices.
PP-REV 7-06.21.2018